Questions and answers about photo albums

The photo album shop is one of the largest online shops for classic photo albums in Europe and has a large selection of photo albums with spiral binding, screw binding or as slip-in albums in the range, so that there are always questions. We attach great importance to a detailed product description for each product. But there are always questions that are of an individual nature or relate to the product characteristics. We have answered the most important questions here to make it easier for you to decide on the right photo album.

How can we help?

FAQ

Ordering

What size should I buy?

If you're not quite sure which size is right for you, refer to our size guides. They're located underneath the available sizes for each of our products.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You'll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Contact us

To ask? Write us a message!

Contact